All use cases
Live demonstration · Insurance
An AI says it’s not covered. A licensed adjuster owns the denial.
An AI claims model recommended denying a claim as outside coverage. But a coverage denial — and the reasons sent to the policyholder — must be owned by a licensed adjuster.
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Brightline Insurance
Claims · coverage determination
A policyholder filed a water-damage claim. The AI claims model reviewed the policy and recommends denying it as an excluded cause of loss.
A coverage denial is a regulated act: a licensed adjuster must own the determination and the explanation the policyholder receives.
AI claims model · recommendationCLM-22184 — Water damage
Cause of loss maps to a policy exclusion
Documentation complete
Model recommends: DENY (excluded peril)Adjuster must own coverage denial
Make the call — and sign
You'll be asked for a device passkey, such as Touch ID — that's how we prove a real person signed.
Why a human must sign: Fair-claims rules require a licensed adjuster to own coverage denials and the reasons given to the policyholder.